FAQ

Retail Fuel

What major oil brands do you partner with to rebrand my station?

We partner with Chevron, Texaco, 76, Conoco, Shell.

Who does your fuel hauling?

Wilcox & Flegel has their own company operated trucks to ensure our customers receive the highest level of service. This allows us to control our dispatching and ensure our customers tanks never run empty.

What services do you offer to help my business?

We offer Re-Brand programs that grow your business and profit, by redesigning and imaging your store location. We also operate 14 of our own retail fuel stations and help consult our customers on best practices to help increase foot traffic, design store layouts, and increase our customers sales of not just fuel, but food items as well.

Can you help with equipment and maintenance?

Our team has over 30 years experience in the retail industry, we not only can recommend the right equipment to keep your site pristine and functional, but we can get you the best pricing as well. We also have our own internal maintenance team to help with site maintenance such as painting and pressure washing. We are well experienced with Truck Stops, Car Washes, QSR Branding, Quick Lubes and even alternative fuels at c-store locations.

Commercial

What products do you offer?

Wilcox and Flegel is a Exxon Mobil lubricants distributor. We carry a wide variety of products and package sizes such as:

  • Engine Oil
  • Hydraulic Oil / Tractor Hydraulic Fluid
  • Transmission Fluid / ATF
  • Gear Oil
  • Way Oil
  • Metal Working Fluids
  • Oil Analysis
  • Grease
  • Coolant/Antifreeze
  • DEF
  • Bulk Fuel
What package sizes do you carry?

We offer the following package sizes, depending on the product:

  • Quarts
  • Gallons
  • Pail (5 gallon)
  • Pro Pack (6 gallon bag in a box)
  • Keg (16 gallon)
  • Drum (55 gallon)
  • Bulk to be pumped into bulk tanks
How often do you deliver?

Typically lubricant and tank wagon fuel deliveries are Monday – Friday. Transport fuel deliveries are available 24/7.

Is there a delivery fee?

Wilcox and Flegel does not charge any delivery fees, invoice fees, or environmental fees. In order to stay competitive, we do have a minimum order requirement for free delivery.

What if my order is below the minimum?

Depending on the product, we can ship via UPS or can have the product available for will call pick up at your nearest warehouse or deliver for an additional $50.

Do you offer bulk storage and handling equipment?

Yes- Wilcox and Flegel offers a variety of bulk oil, DEF and fuel tanks. We also offer pumps, reels, meters and more!

What is your service area?

Wilcox and Flegel covers all of Oregon, Washington, the pan handle of Idaho, and SE Alaska. We also have the capability to work with other Mobil Distributors to accommodate your company’s exact footprint.

Do you offer bulk equipment?

Yes- Wilcox and Flegel offers a variety of bulk oil, DEF and fuel tanks. We also offer pumps, reels, meters and more!

Does W+F offer used oil pickup?

We currently do not offer used oil pickup, but we partner with multiple companies that we can refer you to.

How do I find out more about purchasing products from W+F?

Please refer to the Contact section of our website, a representative for your area will be happy to assist.

I have a Technical question about an oil, where can I find more info?

Please contact your local Customer Service Representative and they will connect you to the resources needed to answer your question. Also, Exxon Mobil has a technical help desk with great customer service – 1-800-443-9966

Does W+F offer credit terms?

Yes, please click here to access our credit application. W+F offers 15-day terms on cardlock fuel, and 30- day terms upon credit approval for delivered fuel, lubricants, and DEF.

Can I pay my invoices with a credit card?

Yes! Most of our customers prefer to use our online payment portal found here.

Can I pay my W+F invoices online?

Yes! Utilizing W+F’s online payment portal makes paying invoices simple and fast!

Does W+F offer vendor managed inventory?

Yes. W+F offers multiple methods to support our customers inventory management needs. The most commonly used tool is tank monitor systems. These tank monitors allow us to ensure you stay up and running, they are secure and provide useful reporting to assist you with your inventory needs. We also provide data driven reports to help our customers plan their inventories and ensure you never run out.

Does W+F offer loaned equipment?

Yes, W+F supports customers with loaned equipment when needed. Please contact a sales rep to see if you qualify today!

Cardlock

What is my fuel price?

We can only quote our customers that fill up at our company owned sites. Customers can request to sign up to receive daily price quotes for their account. They just need to provide their account number, cardlock sites they use and an email address.

Can I set limitations on my card?

Yes we can limit the number of transactions, gallons pumped, products pumped, time of day, and days of the week. Contact our cardlock department to set your cards up with any of these options you may be interested in.

What do I do if my card was lost or stolen?

Please call W+F cardlock department right away at 360.578.4291 and follow up with an email to [email protected]. Provide the last transaction date, last 7 numbers of the card or account number with your call back number and we will follow up with you. Never keep your pin with or near the fuel access card. 

How do I get a replacement card?

Call 360.578.4291 or email your request to [email protected]

Where can I use my fuel access card?

You can use your fuel access card nationwide. For actual location got to links here: CFN. Pacific Pride

What is a Fuelman site?

Fuelman is an extended network sites where that Marketer accepts fuel access cards. Examples are Pilot, Loves Speedway, Chevron